okbe Privacy Policy — How Your Personal Data Is Collected, Used, and Protected for Filipino Members

When you register for an account with okbe, we ask you to provide your full name, date of birth, email address, mobile number, and a valid government-issued ID to confirm your identity as a Filipino resident aged 21 or above. During normal platform use, we also collect transactional data such as deposit and withdrawal records, game session history, and account balance movements so that we can administer your account accurately and comply with applicable financial regulations in the Philippines. We gather technical information automatically when you access the platform, including your IP address, device type, browser version, and session timestamps; this helps us detect unusual login patterns and protect your account from unauthorised access. If you contact our support team, we keep a record of that communication — including any attachments you send — so that we can follow up effectively and improve the quality of our service. Where you choose to participate in surveys, promotions, or feedback forms on the platform, the responses you submit will also be stored and associated with your account for the period described in Section 5 of this policy. We do not collect biometric data, and we never ask for your full bank account number or card PIN through any channel — our payment integrations are handled by verified third-party processors who hold their own applicable data security certifications.

The primary reason okbe collects your personal information is to create and maintain your member account, process your deposits and withdrawals in Philippine pesos, and give you access to the full range of games and features available on the platform. We use your identity and age verification data to meet our legal obligations under Philippine regulations and to make sure that every member on the platform meets the minimum age requirement of 21 years old. Your contact details — email address and mobile number — are used to send you important account notifications such as transaction confirmations, security alerts, and updates to these policies; we will only send you optional promotional messages if you have indicated that you are happy to receive them. Technical and behavioural data collected during your sessions helps our team monitor platform stability, investigate reported issues, and improve the overall experience for Filipino members. We may use aggregated, anonymised data to understand which games are most popular and how members navigate the site, but this analysis is never linked back to you personally. Where we need to share data with a third-party payment processor, identity verification service, or regulatory authority, we do so only to the extent strictly necessary and always in compliance with applicable Philippine data protection law.

okbe does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes — this is a firm commitment we make to every member on the platform. We do work with a limited number of trusted service providers who help us operate the platform, including payment processors for PHP deposits and withdrawals, identity verification partners, and cloud hosting providers; each of these parties is bound by strict data processing agreements and may only use your information for the specific purpose we have engaged them for. When required by Philippine law or by a valid order from a competent authority, we may disclose certain account information to regulators, law enforcement agencies, or courts; in such cases, we will only share the minimum data necessary to satisfy the legal requirement. If okbe undergoes a change of ownership or corporate restructuring, your personal data may be transferred to the new entity as part of that process, but the new entity will be required to honour the terms of this Privacy Policy. We never allow third parties to access your data for their own independent marketing or profiling purposes, and we do not use your information to serve targeted advertisements from external advertisers. Any third-party links or services you choose to access from within the platform are governed by those parties' own privacy policies, and okbe takes no responsibility for how they handle your information.

We apply industry-standard security measures to protect the personal information of all okbe members, including encryption of data in transit and at rest, access controls that restrict which staff members can view sensitive account details, and regular security reviews of our platform infrastructure. All login sessions are protected by secure, time-limited tokens, and we strongly encourage all members to use a unique, strong password and to keep their login credentials strictly private. Our systems monitor for unusual account activity around the clock, and if we detect a potential security incident affecting your account, we will contact you promptly using the details you have registered with us. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to notify us immediately if you believe your okbe account has been accessed without your authorisation. Payment transactions on the platform pass through certified third-party processors who maintain their own PCI-compliant security environments, so your financial details are never stored directly on our servers. Members who have concerns about account security are always welcome to contact our support team or visit the FAQ page for guidance on keeping their account safe.

We keep your personal data for as long as your okbe account remains active and for a period after account closure as required by applicable Philippine regulations covering financial record-keeping and anti-money-laundering compliance. In most cases, transaction records and identity verification documents are retained for a minimum of five years from the date of the relevant activity or from the date your account is closed, whichever is later. Data that is no longer required for legal or regulatory purposes is securely deleted or anonymised so that it can no longer be linked to you. If you request deletion of your account and there is no outstanding legal requirement to retain your data, we will process that request within a reasonable timeframe and confirm when it has been completed. Communication records with our support team are typically retained for two years from the date of the last interaction to allow us to provide continuity of service and resolve any follow-up queries. You may contact the support team at any time to ask about the specific retention period that applies to a particular category of your data.

As a Filipino resident, you have rights under the Data Privacy Act of 2012 and its implementing rules, including the right to be informed about how your data is used, the right to access a copy of the personal information we hold about you, and the right to correct any information that is inaccurate or out of date. You may also request that we restrict the processing of your data in certain circumstances, or ask us to erase data that is no longer necessary for the purpose for which it was collected, subject to any legal retention requirements that apply. If you believe that your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to the okbe support team with a clear description of your request, and we will respond within the timeframe required by law. We will ask you to verify your identity before actioning any data access or deletion request to ensure that we are releasing information only to the rightful account holder. We are committed to making this process as smooth as possible for all members and will keep you informed at each stage of your request.

okbe may update this Privacy Policy from time to time to reflect changes in our data handling practices, platform operations, or applicable Philippine law. When we make material changes, we will post a notice on the platform and, where appropriate, notify you directly using the contact details registered on your account, giving you advance notice before the changes take effect. The effective date shown at the top of this page will always reflect the most recent version, and we encourage you to check back periodically so that you remain informed. Continued use of the okbe platform after any update constitutes your acceptance of the revised Privacy Policy. If you disagree with changes that have been made, you should stop using the platform and contact the support team to request account closure. For a full overview of how your account is governed, including payment rules, responsible gaming commitments, and acceptable use standards, please also review our Terms and Conditions.